FAQs

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WHERE ARE YOUR DIAMONDS SOURCED? +

Our lab grown diamonds are supplied by one of the largest lab grown manufacturers based in the UAE, sourcing the perfect stone for you from Belgium, Hong Kong, the US or India. All diamonds larger than 0.3 carats come with an IGI certification.

PROCESSING TIME +

Please allow 1 to 3 weeks for fine jewelry pieces and 4 to 6 weeks for engagement rings.

HOW DO I MAKE SURE I ORDER THE CORRECT SIZE? +

We strongly recommend that you know your size prior to ordering. Please review the blog on how to size your ring finger at this link.

HOW DOES FINANCING WORK? +

We offer Tabby financing on all orders within the UAE and KSA. On the product page directly under the product name, you can find the Tabby monthly price, and you can select that option at checkout! Payment options through Tabby are subject to an eligibility check.

CAN I CUSTOMIZE MY ORDER? +

Some customization is available within our fine jewelry line. Please contact hello@diamindofficial.com with the subject “Customization” for specific inquiries, or fill the contact us form.

As for bridal, our engagement rings line is fully customizable. If you're interested in a unique take on one of our signature settings, let us know in your initial inquiry and we'll be sure to keep that in mind as we help design your perfect ring!

CAN I MAKE A CUSTOM DIAMIND PIECE? +

We create custom jewelry of all kinds! Many clients who start with a DIAMIND engagement ring or fine jewelry piece come back to us for help with all of their special occasions. For inquiries about custom designs, email hello@diamindofficial.com.

SHIPPING +

Your DIAMIND orders always come with fully insured worldwide express shipping, free of charge for orders above $1,000.

Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country.

DIAMIND is not responsible for these fees, nor for Customs-related delivery delays. If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser.

RETURN +

As every engagement ring order is custom made for each client, we do not offer the ability to cancel, refund, or exchange an order once it is placed. 

For fine jewelry pieces, DIAMIND accepts returns of in-stock jewelry and made to order jewelry within 30 days of delivery for a refund. Your jewelry must arrive to us unworn, unused, and in its original condition and packaging to be eligible for a refund. Please review the returns and exchanges policy at this link.